General Conditions

General Terms and Conditions for the sale of package holidays - UK Resident Customers

These Terms and Conditions, together with the Privacy Policy and where the package holiday is booked via the website, the Website Terms of Use, together with any other written information that was brought to the traveller’s attention before the booking was confirmed, form the basis of the contract between WeRoad UK Limited with company number 13313382 and registered office address at 1 Wework Moor Place, Fore Street Avenue, London, United Kingdom, EC2Y 9DT (the “travel organiser”) and the traveller. Please read them carefully as they set out the respective rights and obligations.

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:

• a) he/she has read these Booking Conditions and has the authority to and does agree to be bound by them;

• b) he/she consents to the travel organiser’s use of personal data in accordance with the travel organiser’s Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements);

• c) he/she is over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;

• d) he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

1. THE PACKAGE HOLIDAY CONTRACT

The description of the package holiday in the holiday brochure, or in a separate travel leaflet, together with the booking confirmation for the services requested by the traveller, constitute an integral part of the travel contract along with the following general Terms and Conditions. The travel organiser shall send a copy of this contract to the traveller.

2. DEFINITIONS

For the purposes of this contract the following definitions shall apply:

• a) Travel organiser: WeRoad UK Ltd is the travel organiser as we undertake, in our own name and for a fixed sum, to supply package holidays to travellers, combining the various elements of the package and/or by offering the traveller, including remotely or online, the opportunity to independently create and purchase such combination.

• b) Traveller: the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

• d) Transfer Service: an optional service that supplements the tour package, providing the traveller's transfer to and/or from the airport of the tour destination. The service is provided either directly by WeRoad or via Welcome Pickups through a dedicated platform, at an additional cost, and is only available on a selection of itineraries once the trip has been fully paid for. The traveller will receive details of the terms and conditions of purchase by email, together with a form to provide their flight details.

3. PACKAGE HOLIDAY DEFINITION

A package holiday is defined in the Package Travel and Linked Travel Arrangements Regulations 2018. A package exists if you book a combination of at least two different types of the following separate travel services, for the purpose of the same trip or holiday:

• a) transport; or

• b) accommodation; or

• c) rental of cars, motor vehicles or motorcycles (in certain circumstances); and

• d) any other tourist service not intrinsically part of one of the above travel services,

provided that those travel services are purchased together from a single visit to our website or by telephone and selected by you before you agree to pay; or are advertised, sold or charged at an inclusive or total price; or advertised or sold under the term “package” or a similar term.

4. BOOKINGS

A booking is made with us when you pay us a deposit or full payment if you’re booking within the balance due date and we issue you with a booking confirmation. Acceptance of the package holiday booking will be considered completed, once we have received your deposit and only when the travel organiser has sent the confirmation, by electronic means if necessary.

Upon receipt, if you believe that any details on the booking confirmation or any other document are wrong you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out

Before departure, the travel organiser will provide all the additional information about the package not contained in the contractual documents, brochures, or other written documentation.

5. PAYMENT

Upon signing the agreement for the package holiday, the following fees must be paid:

a) a deposit  (or full payment if you’re booking within the balance due date). This sum is due as a confirmation deposit and an advance on the total price. 

The travel organiser reserves the right to return your deposit and decline to issue a booking confirmation at its absolute discretion.

The balance due must be paid promptly, with no extension, by the deadline set out in the booking confirmation for the holiday service/package requested.

For bookings made after the date indicated as the deadline for paying the balance or for those that require an immediate payment for the services booked, such as air tickets or prepayment for accommodation to obtain the best rate, the full amount, or the amount necessary to cover these services, must be paid at the time of signing or when requested by the travel organiser.

Where you fail to pay the above sums, on the agreed dates the travel organiser reserves the right to treat this as a termination of the package holiday contract by the traveller and the travel organiser is entitled to retain any deposit paid.

6. PRICE

The price of the package holiday is determined in the contract on the basis of the information provided in the catalogue or in the programme not included in the catalogue, and in any updates of these catalogues or programmes, or on the travel organisers website. The travel organiser reserves the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays. The traveller must check the current price and all other details relating to the arrangements that the traveller wishes to book before making a booking.

The travel organiser reserves the right to increase the price of confirmed holidays solely to allow for increases which are a direct result of changes in:

• the price of the carriage of passengers resulting from the fuel costs or the cost of other power sources;

• the level of taxes or fees chargeable for services applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, landing fees, or disembarkation or embarkation fees in ports and airports;

• exchange rate fluctuations applicable to the package in question.

Such changes will be based on the exchange rates and prices in force on the date of publication of the schedule, as published in the brochure, or on the date given in any updates published on the websites.

The travel organiser will absorb and the traveller will not be charged for any increase equivalent to 2% of the price of the package, which excluded insurance premiums and any amendment charges. The traveller will be charged for any amount over and above that.

Under no circumstances can the price be increased in the 20 days prior to departure.

We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges and/or additional services or travel arrangements. You will be charged for the amount over and above that.

If the increase exceeds 8% (excluding any insurance premiums or amendment charges), the traveller has the option of accepting a change to another package if this is available (if this is of lower quality, the difference in price will be refunded), or terminating the package contract and receiving a full refund of all monies paid, except for any insurance premiums and any amendment charges. If the traveller terminates the package contract for this reason, this must be notified to the travel organiser within 7 days from the issue date printed on the final invoice.

If the price of the package decreases as a direct result of the changes listed above, the traveller will be entitled to a refund of the difference less and administration fee of £10. Travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of the package due to contractual and other protection in place.

7. DEPOSIT CONDITIONS FOR TRIPS 'ON REQUEST'

If a trip shown on the website, weroad.com, is marked as "On Request", the user may request availability for the trip directly via the form provided during the booking process.In order to verify the actual availability of a trip marked "On Request", WeRoad requires a deposit of £100/€100 to be paid exclusively by credit or debit card. Within 48 business hours of payment, WeRoad will either:

• confirm and complete the user's booking;

• refund the amount paid if the participant cannot be added to the selected departure.

If WeRoad is able to confirm the user’s booking, the company will request all the information necessary to complete it. The £100/€100 deposit will be deducted from the final trip cost and does not replace the standard deposit required to confirm the booking.If the user decides not to join the trip after requesting availability, the £100/€100 deposit will not be refunded.If WeRoad is unable to confirm the user’s booking, the deposit will be refunded, and the user may submit a new booking request if interested.

8. DEPOSIT CONDITIONS FOR “AVAILABLE” TRIPS

If a trip shown on the website, weroad.com, is marked as "Available", the user may request availability for the trip directly via the form provided during the booking process. In making the request, the user will enter their personal information and credit or debit card details in the booking form, but no charge is made at this stage. The payment card details will be stored with Stripe. WeRoad has no access to these data. Once the trip becomes confirmed, WeRoad will send an email notification to the user and within the following 48 hours, the user’s payment card will be charged via Stripe. The amount charged will be as follows:

• for trips starting in more than 30 days, the [£100/€100] deposit will be charged; and

• for trips starting in less than 30 days, the full package amount will be charged.

WeRoad will make only one attempt to charge the user’s payment card. Should this attempt fail, users shall have a period of five days from the time of the failed attempt in order to make the payment using another method available via the user’s account on the website. If the user does not complete the payment within this period, their booking will be cancelled.

This option is available exclusively for trips classified as “Available” and does not apply to “Confirmed” tours. It may be used by each user for only one active booking request at a time. A user may not have multiple active booking requests simultaneously for Available tours under the no-deposit option. From the second Available tour requested concurrently, the user shall be required to pay the deposit in accordance with the standard booking process.

OPTIONAL ACTIVITIES, OPTIONAL COSTS AND COSTS NOT INCLUDED IN THE TRAVEL PACKAGE

Optional Activities and Services

The trip page lists a selection of optional activities that each group member may choose to take part in at their own discretion. These activities are not part of the contracted travel package and are not governed by the Package Travel and Linked Travel Arrangements Regulations 2018.

An indicative price is provided for each optional activity at the time of booking. Final prices will be confirmed by the Group Leader either via the dedicated WhatsApp group — created no later than 15 days before departure — or directly on location. Payment for optional activities is generally due on location; however, where advance booking is required, the Group Leader may request payment before the trip begins.

All optional activities are supplied by independent third-party providers. The Company acts solely as an intermediary in facilitating access to such services and accepts no liability for any loss, injury, damage, or dissatisfaction arising from the provision of these activities. Liability rests exclusively with the relevant third-party supplier.

Costs Not Included in the Package Price

The trip page clearly sets out all costs not included in the package price. Participants should be aware that some of these costs cannot be estimated in advance or must be settled on the spot, including but not limited to:

• fuel for hire cars;

• motorway or road tolls;

• parking fees;

• any other shared group expenses incurred during the trip.

Where an estimated cost is indicated, this is provided for guidance only. The final amount will be determined on location and each participant will be required to contribute their proportional share, including the portion attributable to the Group Leader, whose travel costs are shared equally among the group.

10. FITNESS FOR TRAVEL

Please read the travel itinerary carefully, as well as these Terms and Conditions, to understand the type and characteristics of the trips. It is the traveller's responsibility to choose a trip that is suitable for them, and to contact WeRoad at the email address booking@weroad.com in case of doubts or requests for clarification in this regard. 

On each travel itinerary, there are icons that represent the type and fundamental characteristics of the trip; through these symbols, the traveller is informed of the level of difficulty of the trip and can acquire useful information to decide whether or not the characteristics of the trip are suitable for them. 

The holidays offered by WeRoad are not suitable for all types of travellers. In the case of travellers with reduced mobility or people in need of specific medical assistance, the traveller must contact WeRoad before booking at the email address booking@weroad.com to obtain more information about the trip and to agree, if possible, on particular methods necessary or useful to enable participation in the trip in safe conditions.

For any request and/or clarification on the characteristics of the chosen trip, the traveller is invited to specify the same in the reservation request or by contacting WeRoad.

WeRoad reserves the right to refuse the booking or departure of the traveller in the event that the characteristics of the booked trip are incompatible with, or excessively risky to, the health or safety of the traveller. In this case, WeRoad will refund the amount already paid, net of non-refundable expenses already incurred up to the time of rejection of the reservation and/or departure. Similarly, the cost of flights and other services purchased individually will not be reimbursed.

11. JURISDICTION AND APPLICABLE LAW

These Terms and Conditions and any agreement to which they apply are governed in all respects by English law. The traveller and the travel organiser agree that any dispute, claim or other matter which arises between them or out of connection with the traveller’s contract or booking will be dealt with by the Courts of England and Wales only. If the traveller is a resident of Scotland or Northern Ireland, this law and jurisdiction can apply instead.

12. CUTTING YOUR PACKAGE HOLIDAY SHORT

If the traveller is forced to return home early, the travel organiser cannot refund the cost of any travel arrangements not used. If the traveller cuts the package holiday short where there is no reasonable cause for complaint about the standard of services provided, the travel organiser will not offer any refund for the part of the package holiday not completed, or be liable for any associated costs incurred. Depending on the circumstances, the travel insurance policy may offer cover for curtailment and it is suggested that any claim is made directly with them.

13. CHANGES TO OR CANCELLATION OF THE PACKAGE HOLIDAY BEFORE DEPARTURE BY THE TRAVEL ORGANISER

As the travel organiser plans the holiday arrangements many months in advance it may occasionally have to make changes or cancel a booking and the travel organiser reserves the right to do so at any time.

Changes: The travel organiser may only have to make a minor change to the package holiday and they will make reasonable efforts to inform the traveller as soon as reasonably possible if there is time before departure but the travel organiser has no liability to the traveller. Examples of minor changes include alteration of your internal flights by less than 12 hours, changes to aircraft type and/or change of accommodation to the same or higher standard. Please note that any carriers that are specified are subject to change and this change will be a minor one.

Occasionally, the travel organiser may have to make a significant change to the package holiday. Examples of a significant change made before departure may include:

• a change of accommodation area for the whole or a significant part of the package holiday

• a change of accommodation to that of a lower standard for the whole or a significant part of the package holiday

• a significant change to your itinerary, missing our one or more destination(s) entirely.

If the travel organiser needs to significantly modify one or more items in the contract before departure, it will immediately inform the traveller in writing with details of the changes and the subsequent impact on the price. The travel organiser will offer the traveller the choice of accepting the changed arrangements or, if available and if one is offered, accepting an offer for an alternative package holiday (a refund will be given to the traveller for the price difference if the alternative is of lower value).

If the traveller does not accept the proposed modifications or the offer of an alternative package holiday, they can withdraw from the agreement without penalty and are entitled to choose an alternative package, if the tour operator can offer one. Failing that, they shall be refunded any money that has already been paid, including the management fee, in accordance with the applicable law.

The traveller must notify the travel organiser of their decision within two working days of the receipt of the notice. If the traveller does not respond within that timeframe, the travel organiser will contact the traveller again to request notification of their choice. If the traveller fails to send such notification within the deadline, the travel organiser's offer shall be deemed to have been accepted.

Cancellations: The travel organiser will not cancel your package holiday less than 30 before the departure date, except for reasons of force majeure, or failure of payment by the traveller. The travel organiser may cancel the package holiday if the minimum number of travellers is not reached.

If the travel organiser cancels the package holiday before departure for any reason, it will notify the traveller as soon as possible and, except for reasons which are the responsibility of the traveller, the traveller shall be reimbursed, within the terms of the law, the full amount paid for the package holiday.

Compensation: If the travel organiser has to make a significant change or cancel, the traveller also has the right to be compensated for non-execution of the contract, except in the following cases:

• in the event of the cancellation of the package holiday if this is the result of the failure to reach the minimum number of participants required;

• due to force majeure or other unforeseeable circumstances;

• where a minor change has been made;

• where the cancellation takes place more than 30 days before departure;

• where the traveller accepts the significant change(s) or accepts an offer of an alternative package holiday;

• where cancellation is due to the traveller failing to make full payment on time;

• where the significant change or cancellation by the travel organiser arises out of changes to the confirmed booking requested by the traveller.

Compensation will be payable to the traveller in the following circumstances:

• (i)where a significant change has been made and the traveller does not accept this change and cancels the package holiday;

• (ii) if the travel organiser cancels the booking and offer no alternative package holiday.

The compensation offered does not exclude the traveller from claiming more if they are entitled to do so.

• If we notify you more than 25 days before departure, the traveller will be entitled to £10

• If we notify you more than 20 days before departure, the traveller will be entitled to £20

• If we notify you more than 15 days before departure, the traveller will be entitled to £30

• If we notify you less than 10 days before departure, the traveller will be entitled to £40

14. CHANGES AFTER DEPARTURE

If, after departure, the travel organiser is unable to provide, for any reason other than one that is the fault of the traveller, any essential part of the services provided for by the contract, they will provide adequate alternative solutions to allow the planned trip to be continued, without any charge to the traveller, or will refund the latter to the extent of the difference between the services originally promised and those actually provided. In cases where there is no alternative solution, or the solution arranged by the travel organiser is not acceptable to the traveller for valid and justifiable reasons, the travel organiser will provide, without applying any surcharges and

where provided for in the package tour contract, a means of transport equivalent to the original one to return the holidaymakers to their point of departure or to another location formerly agreed upon, compatible with the availability of such means and locations, and they will refund the difference between the cost of the services promised and the cost of services provided, up to the date of the planned return.

15. SUBSTITUTIONS AND MODIFICATIONS BY THE TRAVELLER

The traveller can nominate another person as a substitute to take their place on the package holiday as long as:

• the travel organiser is informed in writing at least seven days before the date set for departure, including the reasons for the replacement and the details of the transferee;

• the substitute satisfies all the conditions for the use of the service and, in particular, has all the necessary documents including passport, visas, and health certificates;

• the same services, or other substitute services, can be provided following the substitution;

• any outstanding balance payment is paid, as well as an amendment fee of £50 per person per substitution, as well as any additional fees, charges or other costs arising from the transfer; and

• the substitute agrees to these Terms and Conditions and all other terms of the package contract.

The original traveller and the substitute shall also be jointly and severally liable for payment of the balance of the amount due and the amounts referred to in this clause. If the original traveller cannot find a substitute, cancellation charges as set out below will apply in order to cover estimate costs. Otherwise, no refunds will be given for travellers not travelling or for unused services.

Important note: Certain arrangements may not be modified or substituted after they have been confirmed and any modification or substitution could incur a cancellation charge of up to 100% of that part of the arrangements.

16. CANCELLATION BY THE TRAVELLER

The traveller also has the right to withdraw from the contract, without penalty, in the following cases:

• a price increase in excess of 8%

• at any time and without the need to provide any justification up to 31 days before departure, only for bookings made up to the 09/04/2026

• the significant change of any part of the package holiday as set out above and when these changes had been proposed by the travel organiser after the agreement had been signed and before the traveller’s departure or have been rejected by the traveller.

In the cases mentioned above, the traveller also has the right:

• to take advantage of an alternative package holiday of equivalent or higher value, if the travel organiser can provide one. If the replacement package offered is of lower value, the travel organiser shall refund the difference in price to the consumer.

• a refund of the amount already paid.

The traveller must notify the travel organiser, of the request to cancel the booking in writing. The notice of cancellation will only take effect when it is received in writing by the travel organiser at its offices and will be effective from the date they receive it. For bookings made from the 10/04/2026 onwards, the traveler may withdraw at any time before departure without the need to provide any reason. However, it is specified that, in the event of withdrawal exercised within 31 days prior to the departure date, the full amount paid — for Base Booking, Private Room Option, Flexible Cancellation and Transfer Service — will not be refunded, regardless of the payment method selected at the time of purchase. Within the same period of 31 days before departure, the traveler has the right to change the date and/or destination of their booking an unlimited number of times, up to a maximum of 12 months from the departure date of the original package. The first three changes can be made independently via the personal account area; further changes may be requested with the support of customer service at booking@weroad.com. If the price of the newly selected package is lower than the amount already paid, the difference will be refunded using the same payment method used for the purchase of the original trip. Travellers have the choice of purchasing a Flexible Cancellation Option from us. Please note the Flexible Cancellation Option is not available on all trips. This is a one-off fee which allows them more flexibility to cancel their booking for any reason. If the traveller has purchased the Flexible Cancellation Option, the following cancellation charges will apply:

• If the traveller cancels their holiday 8 days or more before departure, the traveller will be entitled to a full refund except the fee paid for the Flexible Cancellation Option. 

• For reservations made between May 14, 2026, and September 30, 2026, for trips departing by September 30, 2026, the right to a refund is available up to 24 hours before departure, the other conditions in the previous point remain unchanged.

• If the traveller cancels their holiday less than 8 days before departure, the traveller will not be entitled to any refund.

• Please note that all Transfer bookings are non-refundable, regardless of the selected cancellation policy. This applies whether you choose the Flexible cancellation option or not. Once a Transfer is confirmed, it cannot be cancelled or refunded under any circumstances.

Cancellation by the traveller due to unavoidable and extraordinary circumstances:

The traveller has the right to cancel their confirmed package holiday before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at the holiday destination or its immediate vicinity which will significantly affect the performance of the package holiday or carriage to the destination. In these circumstances, the travel organiser will provide a full refund of all monies paid by the traveller but they will not be liable to pay any additional compensation. You must be able to show at the time you wish to cancel that there is no reasonable possibility of your trip going ahead, in order to rely on this clause.

For the purposes of this clause, “unavoidable and extraordinary circumstances” may include warfare, acts of terrorism, and significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which significantly affect travel to the travel destination as agreed in the package travel contract .

This clause outlines the rights travellers have if they wish to cancel their booking. Please note that there is no statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Because we want you to enjoy your WeRoad adventure no matter what, if your airline cancels your flight to the first stop/destination of your tour less than 30 days before departure, and no re-routing or alternative flights are available, we’ll give you a voucher worth 70% of your package value. It’s valid for 12 months and can be used for any WeRoad trip—just send us the supporting documentation. Exclusively for bookings with a departure date on or before September 30, 2026, the offer just described provides for the issuance of a voucher equal to 100% of the value of the purchased package. All other terms and conditions remain unchanged.

17. EVENTS BEYOND OUR CONTROL

Except where otherwise expressly stated in these Terms and Conditions the travel organiser will not be liable or pay the traveller compensation if the travel organiser’s contractual obligations to the traveller are affected by Events Beyond Our Control. For the purposes of these Terms and Conditions, Events Beyond Our Control means any event beyond the travel organisers or the supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, epidemics, pandemics and significant risks to human health such as the outbreak of serious disease at the travel destination (including the ongoing effects of the COVID-19 pandemic) or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control.

Brexit Implications: please note that certain travel arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. Please rest assured that this is something that will continue to be monitored and the traveller will receive notification as soon as possible if any confirmed bookings will be affected. However, since this is something which is completely unprecedented and outside the travel organisers control, it will be treated as Events Beyond Our Control, the travel organiser will endeavour to provide suitable alternative arrangements or refunds where possible but will not be liable to pay the traveller any compensation.

18. SPECIAL REQUESTS

The traveller must give written notice to the travel organiser, at the time of booking of the package holiday and before confirming the booking, and before the travel organiser's confirmation of the services being offered, of any personal requests which may be subject to specific agreements regarding travel arrangements, provided that it is possible to implement them. It may not always be possible to implement such requests and such requests will be subject to a specific agreement between the traveller and the travel organiser. If the travel organiser cannot meet any special requests, this does not constitute a breach of contract on their part unless the request has been specifically confirmed. The travel organiser does not accept bookings that are conditional upon any special request being met.

19. DISABILITIES AND MEDICAL PROBLEMS

The travel organiser will try to cater for any special requirements the traveller may have. The traveller must notify the travel organiser of any medical problem or disability which may affect their booking and provide full details before the booking is made. The travel organiser will try to advise you as to the suitability of your chosen arrangements and may require the traveller to produce a doctor’s certificate certifying that the traveller is fit to participate. Acting reasonably, if the travel organiser cannot properly accommodate the needs of the traveller(s) concerned, the booking will not be confirmed or if full details were not notified at the time of booking, the booking will be cancelled and the travel organiser reserves the right to impose applicable cancellation charges.

20. TRAVELLER CONDUCT

All travellers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in the travel organiser’s opinion or in the opinion of any hotel manager or any other person in authority, the behaviour or that of any member of the party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, the travel organiser reserves the right to terminate the booking immediately. In the event of such termination the travel organiser shall have no liability to the traveller or their party and the traveller and their party will be required to leave the accommodation or other arrangements immediately. The travel organiser will have no further obligations to the traveller or their party. No refunds for lost accommodation or any other arrangements will be made and the travel organiser is not responsible for any expenses or costs incurred as a result of termination. The traveller and their party may also be required to pay for loss and/or damage caused by the actions and each traveller will be held party jointly and individually liable for any damage or losses caused. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure. If the traveller fails to make payment, they will be responsible for meeting any claims (including legal costs) subsequently made against the travel organiser as a result of your actions together with all costs incurred in pursuing any claim against the traveller.

The travel organiser is not responsible for the actions or behaviour of other guests or individuals who have no connection with the traveller’s booking arrangements or with the travel organiser.

Travellers/tourists must behave in such a way as to guarantee and not compromise the safety, tranquility and enjoyment of the trip by other travellers/tourists. Travellers/tourists must also adopt appropriate behavior with WeRoad customer service staff both in the pre-booking and post-booking phases, therefore also during the trip, and comply with the rules of normal prudence and diligence and the specific ones in force in the travel destination countries, all the provisions provided to them by the organizer, as well as the regulations, administrative or legislative provisions relating to the tourist package. WeRoad will also reserve the right, in the event of inappropriate behavior towards its staff and other travellers, to immediately remove the traveller from the group and not allow them to continue the journey with WeRoad.

WeRoad reserves the right to cancel new bookings by travellers who, in previous group trips or in relations with WeRoad, have violated the obligations of conduct referred to these Terms and Conditions, and who have consequently been informed in writing of the impossibility of booking future trips with WeRoad. In the event that, despite the prior notification of refusal of new reservations, the traveller still makes a new reservation, WeRoad reserves the right to cancel that reservation within a period of 30 days from the reservation. In this case, WeRoad shall reimburse in full the amount paid by the traveller as a fee or reservation charge, excluding from that point on the reimbursement of any further sum or compensation for any further damage.

Travellers must behave in such a way as to guarantee and not compromise the safety, tranquility and enjoyment of events held by WeRoad, both towards the WeRoad staff, the Group Leaders and other participants. Failure to do so will result in travellers being banned from participating in WeRoad trips in the future.

WeRoad reserves the possibility, through the Group Leaders present on the trip, to monitor any anomalous behaviour of the participants for the sole purpose of verifying that the travel experience complies with the company's standards and to avoid the occurrence of inappropriate facts and/or behaviours in line with the WeRoader Manifesto. By way of example, behaviours of participants who are disrespectful towards other participants or third parties may be reported; behaviours that require particular attention and supervision on the part of the Group Leader. In the event that anomalous behaviour is detected, the Group Leader may (i) immediately report the behaviour following the procedures referred to in art. 16.1 in the event that the behaviour is significant for the purposes of the procedure; (ii) report the event and/or behaviour that occurred at the end of the trip. This report may be shared with the WeRoad team and with the Group Leader of the next trip, in the event that the participant decides to do a new WeRoad in the future. This report may also be considered for the purposes of the procedure referred to in the art. 16.1. The report will not be disseminated. To find out how the data will be processed, consult our privacy policy.

The traveller is responsible for the payment of any fines and other sanctions, for the payment of any deductibles and for compensation for any damage caused to persons or property while driving vehicles used during the trip; the traveller responsible for the accident will also be responsible for the payment of any management costs incurred by the local supplier.

21. PASSPORT, VISA AND IMMIGRATION REQUIREMENTS and HEALTH FORMALITIES

It is your responsibility to check and fulfill the entry, passport, visa, immigration requirements, safety and health formalities applicable to your itinerary including for entry & exit arrangements such as the US ESTA or EU ETIAS schemes. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates, the Foreign, Commonwealth and Development Office (‘FCDO’) and your own doctor as applicable. Requirements and the safety of countries and areas in which you will be travelling do change and you must check the up to date position in good time before departure in order to make your decisions accordingly.

Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit https://www.gov.uk/browse/citizenship/passports.

Special conditions apply for travel to the USA, and all passengers must have individual machine readable passports. Please check https://uk.usembassy.gov. 

For European travel you should obtain a UK Global Health Insurance Card (UK GHIC) prior to departure unless you are able to rely upon an existing European Health Insurance Card (EHIC). 

For travel to Norway, Iceland, Liechtenstein and Switzerland, UK GHIC and EHIC can not be used for medical treatment. Passengers to these destinations should obtain comprehensive medical insurance prior to departure, including cover for emergency medical treatment and associated costs. 

Up to date travel advice can be obtained from the FCDO, visit https://www.gov.uk/travelaware

Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.

Please note: The impacts of Brexit may change your visa, ticket and health requirements. Third country nationals may require an airport transit visa when passing through EU Member States. There is the potential for disruption at borders when travelling between the UK and EU Member States and you should allow sufficient time for this when planning any onward travel. You should check any impacts of Brexit on your travel, in advance of your departure, to ensure that you fulfil the requirements post-Brexit, including any passport validly requirements. 

When booking the package holiday or service, travellers must provide WeRoad with a copy of their individual passport and any other document valid for all the countries involved in the itinerary within 45 days of the departure of the trip. If travellers do not send the required documentation and the departure of the trip is scheduled in less than 45 days, WeRoad may not guarantee participation in the trip or the price of the package may vary; therefore, it reserves the right to cancel the booking.

Travellers will also have to comply with the rules of due care and diligence and with the specific regulations in force in their destination countries, and to all the guidelines provided by the travel organiser, as well as to all the regulations and administrative or legislative provisions relating to the package holiday. The travel organiser does not accept any responsibility if the traveller cannot travel, or incurs any other loss because the traveller has not complied with any passport, visa, immigration requirements or health formalities. Travellers will be liable for all damages, including the cost of their repatriation, suffered by the travel organiser as a consequence of any failure to comply with the above-mentioned obligations.

Self-certification state of health

In view of the global health situation or specific situations of the trip you have decided to participate in, WeRoad, for the greater protection of you and your fellow travellers, may ask you to sign a self-certification attesting to your state of health. WeRoad will provide you with a suitable template, or you can safely download it here. The delivery of the self-certification, if requested by WeRoad, is a necessary condition for participation in the trip itself, and its non-delivery will cause unilateral termination of the contract for the sale of the tourist package, thus excluding the right to reimbursement of the fee paid. The personal data contained in it will be processed in compliance with our privacy policy, which you can find at the following link https://www.weroad.com/legal/privacy-policy

22. HOTEL CLASSIFICATION

The official hotel classification is provided in the brochure, or in other promotional material, based only on express and formal information provided by the competent authorities in the country in which the service is being provided. In the absence of official classifications recognised by the competent public authorities of the EU member countries to which the service refers, or in the case of locations marketed as a "Holiday Village", the travel organiser reserves the right to provide their own description of the facility, in sufficient detail to make it possible for the traveller to evaluate the destination before acceptance.

23. SCOPE OF LIABILITY

• 1) The travel organiser will accept responsibility for the arrangements provided or arranged for the traveller as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018, as set out below and as such, the travel organiser shall be responsible for the proper provision of all travel services included in the package, as set out in the confirmation invoice and the information we provided to you regarding the services prior to booking. Please note that we shall not be responsible for any additional services provided to you, whether provided by the travel service providers or otherwise, which are not set out in your confirmation invoice and the information we provided to you regarding the services prior to booking.

• 2) The travel organiser will not be responsible or pay you compensation for any personal injury or death unless you are able to prove that it was caused by our negligence or the negligence of our suppliers.

• 3) The travel organiser will not be responsible or pay compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

a) the acts and/or omissions of the person affected; or

b) the acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or

c) Events Beyond Our Control

• 4) The travel organiser limits the amount of compensation which may be payable to the traveller if the travel organiser is found liable under this clause:

a) loss of and/or damage to any luggage or personal possessions and money: the maximum amount the travel organiser will have to pay the traveller in respect of these claims is an amount equivalent to the excess on the traveller’s insurance policy which applies to this type of loss per person in total because the traveller is required to have adequate insurance in place to cover any losses of this kind.

b) Claims not falling under (a) above and which don’t involve injury, illness or death: the maximum amount the travel organiser will have to pay the traveller in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and the traveller or their party has not received any benefit at all from your booking.

c) Claims in respect of international travel by air, sea and rail, or any stay in a hotel:

i) The extent of the travel organier’s liability will in all cases be limited as if the travel organiser was a carrier under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions. In addition, the traveller agrees that the operating carrier or transport company's own 'Conditions of Carriage' will apply to that journey. When arranging transportation for the traveller, the travel organiser relies on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. The traveller acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of the contract between the traveller and the travel organiser, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.

ii) In any circumstances in which a carrier is liable to the traveller by virtue of EC 261/2004 (denied boarding and flight disruption), any liability the travel organiser may have to the traveller under the contract, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) the travel organiser was the carrier.

iii) When making any payment, the travel organiser shall be entitled to deduct any money which the traveller has received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

• 5) Subject to these Terms and Conditions, if the travel organiser or the suppliers negligently perform or arrange those services set out in the confirmation invoice and the information we provided to you regarding the services prior to booking and the complaint has not been remedied or resolved within a reasonable period of time, and this has affected the enjoyment of the package holiday the traveller may be entitled to an appropriate price reduction or compensation or both. The traveller must inform the travel organiser without undue delay of any failure to perform or improper performance of the travel services included in this package. The level of any such price reduction or compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Terms and Conditions and the extent to which the travel organiser’s or the employees’ or suppliers’ negligence affected the overall enjoyment of the holiday. It is the traveller’s responsibility to show that the travel organiser or the supplier(s) have been negligent if the traveller wishes to make a claim against the travel organiser.

• 6) It is a condition of the travel organiser’s acceptance of liability under this clause that the traveller notify any claim to the travel organiser and the supplier(s) strictly in accordance with the complaint procedure set out in these Terms and Conditions.

• 7) Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to the travel organiser or the insurers any rights they may have to pursue any third party and must provide the travel organiser and the insurers with all assistance as is reasonably required.

• 8) Please note, the travel organiser cannot accept any liability for any damage, loss or expense or other sum(s) of any description:

a) which on the basis of the information given by the traveller concerning the booking prior to the travel organiser accepting it, the travel organiser could not have foreseen the traveller would suffer or incur if the travel organiser breached the contract with the traveller;

b) relate to any business;

c) indirect or consequential loss of any kind.

• 9) The travel organiser will not accept responsibility for services or facilities which do not form part of the agreement or where they are not advertised by the travel organiser. For example any excursion booked whilst away, or any service or facility which the hotel or any other supplier agrees to provide for the traveller.

• 10) Where it is impossible for the traveller to return to the departure point as per the agreed return date of the package, due to “unavoidable and extraordinary circumstances”, the travel organiser shall provide the traveller with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person. Please note that the 3 nights cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided the travel organiser has been notified of these particular needs at least 48 hours before the start of the holiday. For the purposes of this clause, “unavoidable and extraordinary circumstances” may include warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to the departure point.

24. ADDITIONAL SERVICES/EXCURSIONS

Excursions or other tours that traveller may choose to book or pay for whilst on holiday are not part of the contracted arrangements. For any excursion or other tour that the traveller chooses to book, the contract will be with the operator of the excursion or tour and not with WeRoad UK Ltd. WeRoad UK Ltd are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

25. INSOLVENCY PROTECTION

We provide financial security for flight-inclusive [packages and ATOL protected flights by way of our Air Travel Organiser’s Licence number 12009, issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email: claims@caa.co.uk.

When you buy an ATOL protected product from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. For further information, visit the ATOL website at www.atol.org.uk. The price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. ATOL protection extends primarily to customers who book and pay in the United Kingdom.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

We provide full financial protection for our package holidays which don’t include flights, by way of a bond held by ABTA Ltd, The Travel Association 30 Park Street London SE1 9EQ www.abta.com, membership number Y6741.

26. OBLIGATION TO ASSIST

The travel organiser must provide the traveller with such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where the traveller requires assistance which is not owing to any failure by the travel organiser, employees or sub-contractors, the travel organiser will not be liable for the costs of any alternative travel arrangements or other such assistance that is required. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation to the traveller and the traveller should make a claim directly to them. Subject to the other terms of these Terms and Conditions, the travel organiser will not be liable for any costs, fees or charges incurred by the traveller in the above circumstances, if the traveller fails to obtain the travel organiser’s prior authorisation before making different travel arrangements. Furthermore, the travel organiser reserves the right to charge a fee for the assistance in the event that the difficulty is caused intentionally by the traveller or a member of their party, or otherwise due to their negligence.

27. CONDITIONS OF SUPPLIERS

Many of the services which make up the package holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of this contract. Some of these terms and conditions may limit or exclude the supplier's liability to the traveller, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from the travel organiser or the supplier concerned.

28. COMPLAINTS AND CLAIMS

The traveller must report any complaints as soon as possible during the package holiday, so that the travel organiser, their local representative or guide have an opportunity to remedy the fault. If your complaint is not resolved locally, please contact booking@weroad.com

If the problem cannot be resolved locally and the traveller wishes to complain further, they must submit a formal written complaint to the travel organiser, ideally no later than ten working days from the date of return to the place of departure, giving the booking reference and all other relevant information. Please keep the letter concise and to the point. This will assist the travel organiser to quickly identify any concerns and speed up the response. Failure to follow this procedure may affect the travel organiser’s and the applicable supplier’s ability to investigate the complaint and will affect the traveller’s rights under this contract.

Please note that we offer an Alternative Dispute Resolution service through our ABTA membership. See below for further details.

29. DELAYS, MISSED TRANSPORT ARRANGEMENTS AND OTHER TRAVEL INFORMATION

If the traveller misses a flight or other transport arrangement, it is cancelled or there is a delay of over 3 hours for any reason, the traveller shall notify the travel organiser and the airline or other transport supplier concerned immediately.

Under UK Law, travellers have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at UK airports and will also be available from airlines. If the airline does not comply with these rules, the traveller should complain to the Civil Aviation Authority at www.caa.co.uk/passengers. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle the traveller to a refund of the package holiday price. If the traveller does not claim against the airline and make a claim for compensation from the travel organiser, the traveller must, at the time of payment of any compensation to, make a complete assignment to the travel organiser of the rights against the airline in relation to the claim that gives rise to that compensation payment. A delay or cancellation to the flight does not automatically entitle the traveller to cancel any other arrangements even where those arrangements have been made in conjunction with that flight.

The traveller does not accept liability for any delay which is due to Events Beyond Our Control (which includes the behaviour of any passenger(s) on any flight who, for example, fails to check in or board on time).

The carrier(s), flight timings and types of aircraft shown in this brochure or on the website and detailed on the confirmation invoice are for guidance only and are subject to alteration and confirmation. The travel organiser shall inform the traveller of the identity of the actual carrier(s) as soon the travel organiser is aware of it. The latest flight timings will be shown on any tickets which will be despatched approximately two weeks before departure. The traveller must check the tickets very carefully immediately on receipt to ensure the flight times are correct. If flight times change after tickets have been dispatched, the travel organiser will notify the traveller as soon as reasonably possible.

Please note the existence of the “United Kingdom safety list” (available for inspection at https://www.caa.co.uk/Commercial-industry/Airlines/Licensing/Requirements-and-guidance/Third-Country-Operator-Certificates/) detailing air carriers that are subject to an operating ban within the United Kingdom.

This brochure/website is the responsibility of the travel organiser. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of the travel arrangements.

30. INSURANCE

If not expressly included in the price, adequate travel insurance is a condition of your contract with the travel organiser. The traveller is entitled to take out further insurance to meet their needs. The traveller must be satisfied that they have an insurance policy that will cover any expenses not covered by the included insurance, arising from cancellation of the package, or as a result of injury or illness, and which also covers the expenses of repatriation and loss or damage to luggage. The traveller will exercise their rights inherent in these contracts exclusively in respect of the insurance companies stipulated, in accordance with the conditions and in the manner provided by these policies, as set out in the policy terms and conditions published in the brochures or in the leaflets available to travellers at the point of departure.

If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

31. ALTERNATIVE DISPUTE RESOLUTION

The travel organiser may offer the traveller alternative solutions for resolving disputes that may arise, in the brochure, their documentation, on their website, or in other forms. The travel organiser will state the type of alternative solutions available and the impact they might have if accepted.

Please note that we offer an Alternative Dispute Resolution service through our ABTA membership. Please see below for further details

32. OPERATIONAL CHANGES AND ACCURACY

The travel organiser endeavours to ensure that all the information and prices both on the website, however schedules and the flights listed when the booking is finalised may be subject to change and subsequent confirmation.

33. ADVANCED PASSENGER INFORMATION

A number of Governments are introducing new requirements for air carriers to provide personal information about all travellers on their aircraft to the Authorities before the aircraft leaves the UK. The data will be collected either at the airport at check in or in some circumstances when, or after the booking has been made. Accordingly, the traveller should allow extra time to check in for the flight. If the travel organiser collects this data, it will be treated in accordance with the Privacy Policy.

34. WAIVER

33.1 During the trip, photos and videos of the trip will be collected that may also include the traveller (the "images"), to allow him/her greater participation in the trip purchased, as well as for advertising purposes.

33.2 By purchasing the Tourist Package – therefore, by accepting the General Terms and Conditions – the traveller assigns free of charge to WeRoad the right to use, disseminate, reproduce, process, modify, publish, communicate to the public, transmit, on any medium, including on social network pages, the images for WeRoad's informative and promotional purposes. In any case, the traveller is free not to participate in the shots/photos and/or to revoke this authorisation at any time by writing to WeRoad.

35. ABTA

You agree to accept that in the event of our insolvency, ABTA may arrange for the travel services you have booked to continue, or for a suitable alternative to be provided at the same cost of your original booking. You also agree to accept that in circumstances where the travel services supplier provides the services you have booked, you agree to pay any outstanding sum under your contract with us to that alternative travel service provider. However, you also agree that in some cases the services will not be provided, in which case you will be entitled to make a claim under ABTA’s Scheme of Protection (or your payment card issuer where applicable) for a refund of the monies you have paid.

We are a Member of ABTA, membership number Y6741. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

General Terms and Conditions for the sale of package holidays - NON-UK Resident Customers

1. CONTENT OF THE TOURIST PACKAGE CONTRACT

1.1 By sending the proposal for the purchase of the tourist package, the traveller confirms that he/she has read and accepted these General Terms and Conditions, for himself/herself and for the parties for whom he/she requests the services of the tourist package.

2. APPLICABLE REGULATORY SOURCES

2.1 The tourist package contract, both for services or facilities to be provided in the national territory and for those to be provided abroad, is governed by Italian Legislative Decree no. 79 of 23/05/2011 – Annex I, art. 32 – 51-novies, as amended by Italian Legislative Decree no. 62 of 21 May 2018 and, if and as applicable, by Law no. 1084 of 27/12/1977 (Ratification and execution of the International Convention on the travel contract (CCV), signed in Brussels on 23/04/1970) and by Italian Legislative Decree no. 2006 of 06/09/2005, as well as by the provisions of the Civil Code, also in terms of transport and mandate, as applicable. However, Italian law applies in accordance with the legislation of the country in which the consumer resides who purchases the tourist package. 

2.2 The individual clauses of these General Terms and Conditions shall be considered independent of each other; the total or partial invalidity of a single clause or paragraph shall not entail the invalidity of any other clause or paragraph of these General Terms and Conditions.

3. DEFINITIONS

3.1 WeRoad SPA and WeRoad Swiss Sagl are to be considered "organisers" of the tourist package pursuant to the national legislation transposing the Directive (EU) 2015/2302 of the European Parliament in the country where the consumer resides.

3.2 WeRoad SPA is to be considered the "seller" of the tourist package pursuant to the national legislation transposing the Directive (EU) 2015/2302 of the European Parliament in the country where the consumer resides.

3.3 "Tourist package" means the combination of at least two different types of tourist services such as:

- the transportation of passengers;

- accommodation, which is not an integral part of the passenger transport and is not intended for residential purposes, or for long-term language courses;

- the rental of cars or other motor vehicles;

- any other tourist service that is not an integral part of any of the tourist services referred to in points a), b) and c), and is not a financial or insurance service for the purposes of the same trip or the same holiday, if at least one of the following conditions occurs:

• the aforementioned services are arranged in combination by one professional, also upon the traveller's request or in compliance with one of their selections, before a single contract for all the services is concluded;

• these services, even if concluded with separate contracts with individual suppliers, are:

• purchased at a single point of sale and selected before the traveller consents to the payment;

• offered, sold or invoiced at a flat-rate or overall price;

• advertised or sold under the name "package" or a similar name;

• combined after the conclusion of a contract with which the professional allows the traveller to choose from a selection of different types of tourist services, or services purchased from distinguished professionals through connected online booking processes where the traveller's name, the details of the payment and the email address are sent by the professional with whom the first contract is concluded to one or more professionals and the contract with the latter or these professionals is concluded not later than 24 hours after  confirming the booking of the first tourist service.

"tourist package contract" means the contract relating to the entire tourist package or, if the tourist package is provided under separate contracts, all the contracts relating to the tourist services included in the tourist package.

"Traveller" or "tourist" means anyone who intends to conclude a contract, enter into a contract, or is authorised to travel on the basis of a contract concluded within the scope of this paragraph.

"Professional" means any public or private natural or legal person who, as part of their commercial, industrial, artisanal or professional activity, acts, in the contracts, also through another person acting in their name or on their behalf, as an organiser, seller, or professional who facilitates connected tourist services or as a tourist service provider, in accordance with current legislation.

"Organiser" means a professional who combines tourist packages and sells them or offers them for sale, directly or through or together with another professional, or the professional who transmits the data relating to the traveller to another professional.

"Seller" means any professional other than the organiser who sells or offers for sale tourist packages combined by an organiser.

"Durable medium" means any tool that allows the traveller or the professional to keep the information that is personally addressed to him/her so that he/she can access it in the future for a period of time appropriate to the purposes for which it is intended and that allows the identical reproduction of the information stored.

"Inevitable and extraordinary circumstances" means a situation beyond the control of the party invoking such a situation and the consequences of which could not have been avoided, even if all reasonable measures had been taken.

"Lack of conformity" means a breach of the tourist services included in a tourist package.

"Point of sale" means any premises, movable or immovable, used for retail or any retail website or similar online sales tool, even if retail websites or online sales tools are presented to travellers as a single tool, including any telephone service.

"Return" means the return of the traveller to the place of departure or to another place agreed by the contracting parties.

"Place of departure" the city or location where the package tour begins or, if different, the city or location where it ends, as indicated in the itinerary. This excludes the city or place from which the traveler has independently arranged their own transportation to reach the starting point of the package tour or to return from the ending point of the same, if such transportation is not expressly included in the package tour.

"Private Room" means the service of a single or double private room, provided in exchange for the payment of a specific cash fee. In this solution, a bathroom for exclusive use is not guaranteed.

"Basic reservation" means any reservation made without the choice of any additional option such as, by way of example, the Private Room Option or the flexible cancellation option.

"Available session" means any session planned, but which has not yet reached the minimum requirements to confirm the departure.

"Confirmed session" means any session whose departure has been confirmed on reaching the minimum requirements, such as the minimum number of 4 participants.

"Sold-out session" means any session in which the maximum number of participants has already been reached.

"On-request session" means any session in which the maximum number of participants has already been reached, but for which WeRoad's customer service can be activated to verify the possibility of adding one or more participants.

"Flexible cancellation" means any paid option which, if available, guarantees the possibility of renouncing the trip up to 8 days before departure and having a full refund of the amount paid (with the exception of the amount relating to the flexible cancellation option)(deposit will be refunded in the form of a gift card valid for 2 years from issue date). Please note the Flexible Cancellation Option is not available on all trips.

"Transfer Service" is an optional service that supplements the tour package, providing the traveller's transfer to and/or from the airport of the tour destination. The service is provided either directly by WeRoad or via Welcome Pickups through a dedicated platform, at an additional cost, and is only available on a selection of itineraries once the trip has been fully paid for. The traveller will receive details of the terms and conditions of purchase by email, together with a form to provide their flight details.

4. MANDATORY INFORMATION AND TECHNICAL DATA SHEET

4.1 Before concluding the tourist package contract, WeRoad communicates to the traveller – clearly and precisely – through what is published in the catalogue on the web pages relating to the chosen destination, or through a quote or other information tool, the following information:

• fundamental rights pursuant to Directive 2015/2302;

• the main characteristics of tourist services, such as:

• the destination or destinations of the trip, the itinerary and the periods of stay with relative dates and, if accommodation is included, the number of nights included;

• an indication of the type of quality of facilities provided for the overnight stay;

• an indication of the type of means of transport with which travel will be carried out during the trip;

• meals, if included;

• visits, excursions or other services included in the agreed price;

• tourist services provided to the traveller as a member of a group and, in this case, the approximate size of the group;

• the commercial name and geographical address of WeRoad, its telephone numbers and email addresses;

• the total price of the tourist package;

• the methods of payment, including any amount or percentage of price to be paid as a deposit and the schedule for the payment of the balance, or the financial guarantees that the traveller is required to provide;

• the minimum number of people required for the tourist package;

• if provided, the age group of the participants in the trip; the age group may be subject to changes up to 31 days before departure and in unconfirmed sessions; a session without age group indications is intended to be open to all age groups;

• general information concerning passports and/or visas, including the approximate times for obtaining visas and the health formalities of the country of destination; 

• information on the right of the traveller to withdraw from the contract before the start of the tourist package;

• information on optional or mandatory subscription to an insurance policy that covers the costs of unilateral withdrawal from the contract by the traveller or the costs of assistance, including repatriation, in the event of injury, illness or death;

• the details of the mandatory insolvency coverage subscribed by the organiser.

  4.2 Travel information not contained in the contractual documents, in the catalogue, on the WeRoad website or in other means of communication, will be provided by WeRoad to the traveller, in accordance with the provisions of the national legislation transposing the Directive (EU) 2015/2302 of the European Parliament in the country where the consumer resides, in good time before the start of the trip.

TECHNICAL DATA SHEET

WeRoad Srl, in accordance with the transposition of EU Directive 2015/2302 (Package Travel Directive), is authorised to act in the other EU member states as an online travel agency from Italy in freedom to provide services.

Administrative authorisation no. 281515 of 25/06/2018 issued by the Province of Milan.

Liability Policy: ALLIANZ SPA No. 731516730.

Insolvency protection provided with adherence, through IL Salvagente s.c. a r.l, to the insolvency guarantee fund established by the A.I.A.V. Italian Association of Travel Agents  on the basis of the provisions of Article 47 of Italian Legislative Decree No 79/2011 as amended by Article 1, paragraph 1, of Italian Legislative Decree No 62 of 21 May 2018. Additional information about the SALVAGENTE can be taken also at this link https://www.ilsalvagente.info/. 

5. FITNESS FOR TRAVEL

5.1 The traveller is invited to take a careful look at the travel itinerary and these General Terms and Conditions in order to have full knowledge of the WeRoad offer, as well as the type and characteristics of the trips. It is the traveller's responsibility to choose a trip that is suitable for their psycho-physical conditions and to contact WeRoad at the email address booking@weroad.comin case of doubts or requests for clarification in this regard. 

5.2 On each travel itinerary, there are icons that represent the type and fundamental characteristics of the trip; through these symbols, the traveller is informed of the level of difficulty of the trip and can acquire the useful information to decide whether or not the characteristics of the trip are compatible with their psycho-physical conditions. 

5.3 The tourist packages offered by WeRoad are not suitable for all types of travellers. In the case of travellers with reduced mobility or people in need of specific medical assistance, the traveller must contact WeRoad before booking at the email address booking@weroad.com to obtain more information about the trip and to agree, if possible, on particular methods necessary or useful to enable participation in the trip in safe conditions.

5.4 For any request and/or clarification on the characteristics of the chosen trip, the traveller is invited to specify the same in the reservation request or by contacting WeRoad.

5.5 WeRoad reserves the right to refuse the booking or departure of the traveller in the event that the characteristics of the booked trip are incompatible with, or excessively risky to, the health or safety of the traveller. In this case, WeRoad will refund the amount already paid, net of non-refundable expenses already incurred up to the time of rejection of the reservation and/or departure. Similarly, the cost of flights and other services purchased individually will not be reimbursed.

6. CONCLUSION OF THE TOURIST PACKAGE CONTRACT: PAYMENTS AND PRICES

6.1 The traveller must submit the proposal for the purchase of the tourist package in the manner indicated by WeRoad on its website. The traveller and WeRoad may also agree on different methods than those indicated on the website. The confirmation of purchase of the tourist package may, in any case, be kept on a durable medium. The conclusion of the tourist package contract takes place at the time that WeRoad sends the confirmation of booking of the services requested to the traveller.

6.2 By sending the purchase proposal, the traveller must pay: a) a registration fee or practical management fee, if requested by WeRoad; b) a deposit on the price of the tourist package, which may vary depending on the tourist package that is selected by the traveller. The traveller will always be informed by WeRoad about the amount of the deposit applied. The balance must be paid within the period established by WeRoad at the time of confirmation of the reservation. If the balance is not paid within the established period, the reservation will be considered cancelled and WeRoad will not refund the deposit paid.

6.3 The price of the tourist package is determined by referring to the information outlined in the catalogues and on the WeRoad website. The price may be increased only as a result of exchange rates applied to the tourist package, costs related to transport or taxes and fees on tourist services imposed by third parties not directly involved in the execution of the package. For these changes, reference will be made to the exchange rate and prices in force on the date of publication of the itinerary, as reported in the catalogue, or to the date indicated in any updates published on the websites. In any case, the price may not be increased in the 20 days prior to departure and the revision may not exceed 8% of the price in its original amount, except in such cases the right of withdrawal of the traveller. In the event of a decrease in costs related to transport or taxes and fees on tourist services imposed by third parties not directly involved in the execution of the package reported in this clause, the traveller will be entitled to a reduction in the price of the package; WeRoad may deduct the administrative and management expenses of the practice from the reimbursement due to the traveller.  

6.4 Optional Activities and Optional Services

The trip page includes a selection of optional activities available to each group member on an individual and voluntary basis. These activities do not form part of the travel package as defined under Directive (EU) 2015/2302 and are therefore not subject to the protections afforded to package travel arrangements.

An indicative price is provided for each activity at the time of booking. Prices will be confirmed by the Group Leader through the dedicated WhatsApp group — set up no later than 15 days prior to departure — or directly on location. Payment is ordinarily collected on location; where advance booking is required, the Group Leader reserves the right to request payment before the start of the trip.

Optional activities are provided exclusively by independent third-party operators. In accordance with Article 23 of Directive (EU) 2015/2302, the organiser's liability does not extend to the performance of services offered by third-party suppliers operating independently of the package. Any claims relating to optional activities must be directed to the relevant supplier.

Costs Not Included in the Package Price

All costs not included in the package price are listed on the trip page. Participants acknowledge that certain expenses are inherently variable and cannot be reliably estimated in advance, or must be paid directly on location, including but not limited to:

• fuel for hire cars;

• motorway or road tolls;

• parking fees;

• any other shared group expenses arising during the trip.

Estimated costs, where indicated, are purely indicative. Final amounts will be established on location. Each participant is required to pay their individual share of all such costs, including the portion corresponding to the Group Leader, whose share is distributed equally among all participants.

7. PRICE OF THE PACKAGE BEFORE THE PURCHASE

7.1 The prices of the packages may vary according to the market trend.

7.2 WeRoad reserves the right to offer the traveller, during the sale of the tourist package and in compliance with the law, various promotions, including, but not limited to, price reductions, prizes and other advantages. WeRoad reserves the right not to apply certain promotions to travellers who do not meet the relevant conditions of applicability:

- the promotions are not applicable to travellers who have already made a reservation for the same trip.

8. GENERAL TERMS AND CONDITIONS FOR DEPOSIT FOR "ON-REQUEST" SESSIONS

8.1 In the event of a trip on the weroad.com website in on-request status, the interested party has the opportunity to write to customer support to request reservaion, using the specific "Contact us" option.

8.2 In order to ascertain the actual availability during the trip in on-request status, WeRoad requires the payment of a deposit of €100, to be paid exclusively by credit/debit card. Within 48 working hours of making the payment, WeRoad must alternatively:

• confirm and complete the reservation of the interested party;

• proceed with the reimbursement of the amount paid if it has not been possible to add a participant to the chosen session.

8.3 In the event that WeRoad manages to add an extra place to the chosen session in on-request status, the company will request from the participant all the data necessary to complete the reservation. The deposit of €100 will be deducted from the balance of the reservation and will not replace the deposit that must be paid in order to confirm the reservation.

8.4 If the interested party decides not to participate in the trip anymore, the deposit of €100 will not be reimbursed. 

8.5 In the event that it is impossible to add an additional participant to the trip in on-request status, WeRoad will have to provide for the reimbursement and the interested party will be able to make, if interested, a new reservation.

9. GENERAL TERMS AND CONDITIONS FOR DEPOSIT FOR “SCHEDULED, ALMOST-CONFIRMED” SESSIONS

9.1 If a trip shown on the website, weroad.com, is marked as "Available", the user may request availability for the trip directly via the form provided during the booking process. 

9.2  In making the request, the user will enter their personal information and credit or debit card details in the booking form, but no charge is made at this stage. The payment card details will be stored with Stripe. WeRoad has no access to these data. Once the trip becomes confirmed, WeRoad will send an email notification to the user and within the following 48 hours, the user's card will be charged via Stripe for the €/£/$100 deposit, plus the Flexible Cancellation and Private Room fees, if selected. The amount charged will be as follows:

• for trips starting in more than 30 days, the [£100/€100/$100] deposit will be charged; and

• for trips starting in less than 30 days, the full package amount will be charged.

WeRoad will make only one attempt to charge the user’s payment card. Should this attempt fail, users shall have a period of five days from the time of the failed attempt in order to make the payment using another method available via the user’s account on the website. If the user does not complete the payment within this period, their booking will be cancelled.

After the first unsuccessful attempt, you will be charged as follows:

• For trips departing more than 30 days from now, a €100/£100/$100 deposit will be charged, plus the Flexible Cancellation and Private Room fees, if selected;

• For trips departing less than 30 days from now, the full package amount will be charged.

9.3  This option is available exclusively for trips classified as “Available” ( “SCHEDULED, ALMOST-CONFIRMED”) and does not apply to “Confirmed” tours. It may be used by each user for only one active booking request at a time. A user may not have multiple active booking requests simultaneously for Available tours under the no-deposit option. From the second Available tour requested concurrently, the user shall be required to pay the deposit in accordance with the standard booking process.

10. MODIFICATION OF OTHER TERMS AND CONDITIONS OF THE TOURIST PACKAGE CONTRACT OTHER THAN THE PRICE

10.1 WeRoad reserves the right to unilaterally change the travel itinerary if the change is a minor one. Any changes are communicated clearly and precisely to the traveller, on a durable medium and to the contact details provided by the latter.

10.2 If, before departure, WeRoad (i) needs to significantly modify one or more elements of the tourist package contract; (ii) cannot meet the specific requests made by the traveller and already accepted by WeRoad; or (iii) proposes an increase in the price of the package of more than 8% of the total price of the package, WeRoad will inform the traveller by email, without undue delay, of the proposed changes under this article and their impact on the price of the package, as well as the possibility and method for the traveller to exercise the right of withdrawal if he/she does not intend to accept the proposed changes.

10.3 If the traveller does not accept WeRoad's proposed modification, by exercising the right of withdrawal, WeRoad may offer the traveller a replacement package of equivalent or higher quality or, at the traveller's choice, reimburse the entire sum already paid, including the registration fee/practical management fee, if advanced at the time of the proposal for the purchase of the tourist package.

10.4 The traveller shall communicate the acceptance of the changes/withdrawal from the tourist package contract to WeRoad or to the intermediary within three working days, in the case of departures less than 30 days from the time they received the notice, or within seven working days in the case of departures more than 30 working days. In the absence of communication within the aforementioned period, the proposal for modification made by WeRoad is considered accepted.

• If the changes to the tourist package contract result in a lower-quality or lower-cost package, the traveller is entitled to an appropriate price reduction.

If the traveller exercises the right of withdrawal, WeRoad will reimburse all the amounts paid by the traveller without undue delay and in any case no later than 14 days from the exercise of the right of withdrawal.

11. WITHDRAWAL OF THE TRAVELLER BEFORE DEPARTURE

11.1 Before departure, the traveller may withdraw from the contract, without paying penalties, in the following cases:

• in the case of offers with significantly reduced rates compared to ordinary rates, the right of withdrawal without penalties could be excluded. In this case, WeRoad will document the price change, adequately highlighting the exclusion of the right of withdrawal;

• at any time and without the need to provide any justification up to 31 days before departure for booking until the 9/04/2026;

• in the event of an increase in the price of the tourist package in excess of 8% of the total price of the package;

• in the event of significant changes to one or more elements of the contract that can be objectively configured as essential for the use of the overall tourist package considered and proposed by WeRoad after the conclusion of the contract, but before departure and not accepted by the traveller;

• in the event of unavoidable and extraordinary circumstances occurring at the place of destination or in its immediate vicinity that have a substantial impact on the safe execution of the package, without the right to any additional compensation;

• the impossibility of using the tourist package for reasons not attributable to the traveller, duly documented and promptly communicated; the traveller will be entitled to reimbursement of the price paid, net of the documented expenses incurred by WeRoad up to the time of communication of the impossibility of participating in the trip.

11.2 For bookings made from 10/04/26 onwards, the traveler may withdraw at any time before departure without the need to provide any reason. However, it is specified that, in the event of withdrawal exercised within 31 days prior to the departure date, the full amount paid — for Base Booking, Private Room Option, Flexible Cancellation and Transfer Service — will not be refunded, regardless of the payment method selected at the time of purchase.

Within the same period of 31 days before departure, the traveler has the right to change the date and/or destination of their booking an unlimited number of times, up to a maximum of 12 months from the departure date of the original package. The first three changes can be made independently via the personal account area; further changes may be requested with the support of customer service at booking@weroad.com. If the price of the newly selected package is lower than the amount already paid, the difference will be refunded using the same payment method used for the purchase of the original trip.

11.3 In cases where the traveller has purchased the "flexible cancellation" option:

• If the withdrawal is exercised within 8 days before departure, they will be entitled to a refund of the Basic Booking and the Private Room Option (if selected), but not of the portion relating to the flexible cancellation option. Deposits will be refunded in the form of a gift card valid for 2 years from issue date.

• For reservations made between May 14, 2026, and September 30, 2026, for trips departing by September 30, 2026, the right to a refund of the Basic Booking and the Private Room Option (if selected) is available up to 24 hours before departure; the other conditions in the previous point remain unchanged.

• If the traveller's withdrawal is exercised after the aforementioned period, the traveller will not be entitled to any reimbursement of the amounts paid as a Basic Booking, the private room and flexible cancellation.

11.4 The flexible cancellation option is not available in the case of using welfare vouchers, nor for the WeRoadX line of travel packages. 

• Please note that all Transfer bookings are non-refundable, regardless of the selected cancellation policy. This applies whether you choose the Flexible cancellation option or not. Once a Transfer is confirmed, it cannot be cancelled or refunded under any circumstances.

• Because we want you to enjoy your WeRoad adventure no matter what, if your airline cancels your flight to the first destination of your tour less than 30 days before departure, and no re-routing or alternative flights are available, we’ll give you a voucher worth 70% of your package value. It’s valid for 12 months and can be used for any WeRoad trip—just send us the supporting documentation.

• Exclusively for bookings with a departure date on or before September 30, 2026, the offer described in the previous point provides for the issuance of a voucher equal to 100% of the value of the purchased package. All other terms and conditions remain unchanged.

12. FAILURE TO CONCLUDE THE CONTRACT 

12.1 In the event that WeRoad, at its sole discretion, does not accept the traveller's purchase proposal, the deposit paid will be fully returned.

13. WEROAD WITHDRAWAL BEFORE DEPARTURE

13.1 WeRoad can withdraw at any time from the tourist package contract and offer the traveller a full refund of the payments made for the tourist package, but is not required to pay additional compensation if:

• the number of people registered for the tourist package is less than the minimum required by the tourist package contract and therefore by the catalogue/itinerary, and WeRoad communicates its withdrawal from the tourist package contract to the traveller within 20 days before departure in the case of trips that last more than 6 days, and 7 days before in the case of trips that last between two and six days.

• WeRoad is unable to execute the tourist package contract due to unavoidable and extraordinary circumstances and communicates the withdrawal to the traveller without undue delay before the start of the tourist package. If unavoidable and extraordinary circumstances impact the activities on site, WeRoad will not be required to reimburse any amount deriving from the non-use or performance of such activities.

• Refund of the flight (against a proof of purchase in Economy class) shall take place only in the event that WeRoad withdraws from the tourist package contract in relation to a confirmed session. The reimbursement shall be made on the condition that the flight was purchased by the traveller before the notice of withdrawal and in view of the demonstration of the cancellation of the flight reservation. 

• WeRoad proceeds with all the prescribed refunds without undue delay and in any case within the period established by law. The withdrawal of WeRoad involves the termination of functionally connected contracts entered into with third parties, without any liability on the part of WeRoad.

14. WEROAD'S RESPONSIBILITY FOR THE UNSUCCESSFUL EXECUTION OF THE PACKAGE AND FOR THE SUPERVENING IMPOSSIBILITY DURING THE EXECUTION OF THE PACKAGE

14.1 WeRoad is responsible for the execution of the tourist services provided for in the tourist package contract, regardless of whether these tourist services must be provided by WeRoad itself or by third parties.

14.2 The traveller, promptly informs WeRoad, taking into account the circumstances of the case, of any defects of conformity detected during the execution of a tourist service provided for by the tourist package contract. The dispute must be made by means of a declaration communicated in writing and addressed to WeRoad at the email address: booking@weroad.com or at the certified email address: weroad@legalmail.it.

14.3 Where expressly included in the tourist package, the essential information regarding visits/excursions or other tourist services are clearly indicated in the travel itinerary and also reported in the "What is included" section of the same. Otherwise, the visits/excursions or other tourist services indicated in the travel itinerary are to be understood as optional and not included in the price of the tourist package.

14.4 WeRoad shall remedy the lack of conformity, unless this is impossible or excessively expensive, taking into account the extent of the lack of conformity and the value of the tourist services affected by the defect.

14.5 If WeRoad does not remedy the defect pursuant to paragraph 3 above, the traveller is entitled to the price reduction, as well as to compensation for the damage suffered as a result of the lack of conformity, unless WeRoad proves that the lack of conformity is attributable to the traveller or to a third party or is due to unforeseeable, extraordinary and unavoidable circumstances.

14.6 Without prejudice to the exceptions referred to in paragraph 4 above, if WeRoad does not remedy the lack of conformity within a reasonable period set by the traveller with the dispute made pursuant to paragraph 2, the latter may personally remedy the defect and request the reimbursement of the necessary, reasonable and documented expenses; if WeRoad refuses to remedy the lack of conformity or if it is necessary to remedy it immediately, the traveller does not need to specify a deadline.

14.7 If, after departure, WeRoad is unable to provide, for any reason except for the traveller's own situation, an essential part of the services provided for in the tourist package contract, WeRoad must prepare adequate alternative solutions for the continuation of the planned trip that do not involve charges of any kind borne by the traveller, or reimburse the latter within the limits of the difference between the services originally provided and those carried out.

14.8 The traveller may reject the alternative solutions proposed only if they are not comparable to what has been agreed in the contract or if the reduction in the price granted is inadequate.

14.9 If no alternative solution is possible, or the solution prepared by WeRoad is rejected by the traveller because it is not comparable to what has been agreed in the contract, or because the price reduction granted is inadequate, WeRoad shall provide, without any supplement to the price and where provided for in the package tour contract, a means of transport equivalent to the original one provided for the return to the place of departure or to a different place that may be agreed upon, compatible with the availability of means of transport and places, and shall reimburse them to the extent of the difference between the cost of the services provided and that of the services carried out until the time of early return.

15. OBLIGATIONS OF THE TRAVELLER

15.1 The traveller is required to read and accept these general terms and conditions before sending the reservation request.

15.2 During the negotiations, and in any case before the conclusion of the contract, the traveller is provided, in writing, with updated general information relating to health obligations and the documentation necessary for expatriation.

15.3 Travellers must inform the intermediary and the organiser about their citizenship at the time of booking the tourist package or tourist service and, at the time of departure, they must definitely check that they have the vaccination certificates, the individual passport and any other document valid for all countries included in the itinerary, as well as residence visas, transit visas and health certificates that may be required. Travellers also undertake to transmit to WeRoad a copy of their individual passport and any other document valid for all the countries involved in the itinerary within 45 days of the departure of the trip. If travellers do not send the required documentation and the departure of the trip is scheduled in less than 45 days, WeRoad may not guarantee participation in the trip or the price of the package may vary; therefore, it reserves the right to withdraw from the contract.

15.4 Without prejudice to the information obligations borne by WeRoad, in order to assess the socio-political security situation, health situation and any other useful information relating to the destination countries and, therefore, the objective usability of the services purchased or to be purchased, the traveller must undertake to consult the official general information provided by the Ministry of Foreign Affairs of the state where the consumer resides and disclosed through the relevant institutional website  and the website of the World Health Organisation – International Travel and Health portal (https://www.who.int/ith/en/). The above information is not contained in the catalogues of tour operators  – online or on paper – since they contain general descriptive information and not temporarily changing information. The same must therefore be assumed by the travellers. In any case, the traveller must check with the competent national authorities  before departure, making any necessary changes prior to travel. 

15.5 No responsibility for the non-departure of one or more travellers can be attributed to WeRoad in the event that the travellers, despite having received all the necessary information, have not made efforts to obtain the documents, certificates or vaccines necessary to undertake the trip.

15.6 Without prejudice to the information obligations of WeRoad, if on the date of booking the chosen destination appears, from the institutional information channels, a location subject to "warning" for security reasons, any traveller who subsequently exercises their withdrawal may not invoke the termination of the contractual cause connected to the security conditions of the country.

15.7 Travellers/tourists must behave in such a way as to guarantee and not compromise the safety, tranquillity and enjoyment of the trip by other travellers/tourists. Travellers must also adopt suitable behaviour with WeRoad's customer service staff, both in the pre-booking and post-booking phases, and comply with the rules of normal prudence and diligence and the specific rules in force in the destination countries of the trip, with all the provisions provided to them by WeRoad, as well as with the regulations, administrative or legislative provisions relating to the tourist package. The traveller will be held liable for all damages that WeRoad and/or the seller may suffer, also due to failure to comply with the obligations indicated above, including the expenses necessary for their repatriation.

15.8 The traveller must provide the organiser with all the documents and information in their possession relevant to the exercise of their right of subrogation against third parties responsible for the damages, and is responsible to WeRoad for any prejudice caused to their right of subrogation.

15.9 The traveller will also communicate in writing to WeRoad, at the time of the proposal for the purchase of a tourist package, and therefore before sending the confirmation of booking of the services by WeRoad, the particular personal requests that may be the subject of specific agreements on the modalities of the trip, whenever it is possible to implement them, and which will in any case be the subject of a specific agreement between the traveller and WeRoad.

15.10 The traveller must behave in such a way as to guarantee and not compromise the safety, tranquility and enjoyment of events held by WeRoad, both towards the WeRoad staff, the coordinators and other participants. Failure to do so will result in travellers being banned from participating in WeRoad trips in the future.

16. REJECTION OF NEW RESERVATIONS.

16.1 WeRoad reserves the right to cancel new bookings by travellers who, in previous group trips, during WeRoad's events or in relations with WeRoad, have violated the obligations of conduct referred to in Article 14, or the good conduct standards indicated in the WeRoader Manifesto, and who have consequently been informed in writing of the impossibility of booking future trips with WeRoad. In the event that, despite the prior notification of refusal of new reservations, the traveller still makes a new reservation, WeRoad reserves the right to cancel that reservation within a period of 30 days from the reservation. In this case, WeRoad shall reimburse in full the amount paid by the traveller as a fee or reservation charge, excluding from that point on the reimbursement of any further sum or compensation for any further damage.

17. FINES, DEDUCTIBLES AND DAMAGE CAUSED WHILE DRIVING VEHICLES

17.1 The traveller is responsible for the payment of any fines and other sanctions, for the payment of any deductibles and for compensation for any damage caused to persons or property while driving vehicles used during the trip; the traveller responsible for the accident will also be responsible for the payment of any management costs incurred by the Destination Management Company.

18. TRANSFER OF THE TOURIST PACKAGE CONTRACT TO ANOTHER TRAVELLER.

18.1 The traveller, upon prior notice given to WeRoad on a durable medium and no later than 7 days before the start of the tourist package, may transfer the tourist package contract to a person who meets all the conditions for the use of the service.

18.2 WeRoad informs the transferor of the actual costs of the transfer, providing proof of the fees, taxes or other additional costs resulting from the transfer of the contract.

18.3 The transferor and the transferee of the tourist package contract are jointly and severally responsible for the payment of the balance of the price and any fees, taxes and other additional costs, including any administrative and management expenses of the procedures resulting from this transfer.

19. MEDICAL AND BAGGAGE INSURANCE AND INSURANCE AGAINST CANCELLATION EXPENSES

19.1 The price of the package includes medical and baggage insurance. WeRoad informs the traveller of the details of the coverage in the section related to the trip and in the confirmation email of the reservation. Before departure, WeRoad will send the traveller the details of the insurance coverage that can be activated by the traveller in the event of a claim. The traveller must review the conditions of the insurance coverage and assess whether it meets their needs.

19.2 The traveller is entitled to take out special insurance to cover withdrawal expenses (always due, except for the specific exceptions provided for by the national legislation transposing the Directive (EU) 2015/2302 of the European Parliament in the country where the consumer reside,  and unless otherwise provided for in these General Conditions) referred to in Article 9, as well as those deriving from accidents and/or illnesses not included in the medical baggage insurance included in the price of the package. The rights arising from insurance contracts must be exercised by the traveller directly against the contracting insurance companies, under the conditions and in the manner provided for in the policies themselves, paying attention, in particular, to the timing for the opening of the claim, deductibles, limitations and exclusions. Travellers, at the time of booking, must inform WeRoad of any specific needs or problems for which the issuance of policies other than those proposed by WeRoad or included in the price of the tourist package should become necessary and/or appropriate.

20. GUARANTEES FOR THE TRAVELLER

20.1 WeRoad is covered by a civil liability insurance contract in favour of the traveller for compensation for damages deriving from the violation of the obligations assumed with the contract (Liability Policy: ALLIANZ SPA No. 731516730).

20.2 Organised tourism contracts are assisted by suitable guarantees provided by the organiser and/or seller who, for trips abroad and trips that take place within a single country, ensure, in cases of insolvency or bankruptcy of the intermediary or organiser, the reimbursement of the price paid for the purchase of the tourist package and the traveller's immediate return. 

20.3 The legal entity required to provide the guarantee on behalf of WeRoad is the "IL SALVAGENTE" GUARANTEE FUND referred to in document no. 2022 – 1-5200 issued by the ITALIAN TRAVEL AGENTS' ASSOCIATION through SALVAGENTE S.C.A.R.L.

21. OPTIONS FOR CONTACTING WEROAD, COMPLAINTS AND ALTERNATIVE DISPUTE RESOLUTION TOOLS

21.1 The traveller can send messages or requests related to the provision of the tourist package directly to WeRoad, by telephone (+44 7575 295141), WhatsApp (+44 7716573700) or email (booking@weroad.com). 

21.2 The traveller is required to communicate in writing, without delay, any defects of conformity detected during the execution of the package, to the email address: booking@weroad.com or to the certified email address: weroad@legalmail.it 

21.3 The traveller is entitled, without prejudice, to the right to use the Online Dispute Resolution service made available by the European Commission (https://ec.europa.eu/consumers/odr/main/?event=main.home2.show) or to resort to voluntary or joint negotiation procedures or to the conciliation procedure before the arbitration or conciliation commissions for the resolution of disputes between companies and consumers and users related to the provision of tourist services.  

22. OBLIGATION TO PROVIDE ASSISTANCE

22.1 WeRoad provides adequate assistance without delay to travellers who are in difficulty, in particular by providing appropriate information regarding health services, local authorities and consular assistance and by assisting travellers in carrying out remote communications and helping them find alternative tourist services. For post-booking assistance, the traveller can call WeRoad at the phone number +39 3933354846 or contact WeRoad via WhatsApp at the number +39 3933354846 or by email at: booking@weroad.com . 

22.2 WeRoad may claim payment of a reasonable cost for such assistance if the problem is caused intentionally by the traveller or by their fault, within the limits of the expenses actually incurred.

23. WAIVER

23.1 During the trip, photos and videos of the trip will be collected that may also include the traveller (the "images"), to allow him/her greater participation in the trip purchased, as well as for advertising purposes.

23.2 By purchasing the Tourist Package – therefore, by accepting the General Terms and Conditions – the traveller assigns free of charge to WeRoad the right to use, disseminate, reproduce, process, modify, publish, communicate to the public, transmit, on any medium, including on social network pages, the images for WeRoad's informative and promotional purposes. In any case, the traveller is free not to participate in the shots/photos and/or to revoke this authorisation at any time by writing to WeRoad.

24. APPLICABLE LAW – JURISDICTION

24.1 The tourist package and the tourist package contract are governed by Italian law. Any dispute that may arise between the traveller and WeRoad regarding the validity, formation, execution, fulfilment or termination of the tourist package contract will be the exclusive responsibility of the court of the place in which the traveller has their residence or domicile. 

25. PRIVACY PROTECTION

25.1 The traveller authorises the organiser to use and communicate their personal data to third parties in relation to obligations related to the tourist package contract pursuant to the current European Regulation on privacy and personal data protection.

26. INDIVIDUAL TOURIST SERVICES AND RELATED TOURIST SERVICES

26.1 Contracts relating to the offer of only the transport service, only the accommodation service, or any other separate tourist service, cannot be configured as a case of negotiation of travel arrangements or tourist packages, and do not enjoy the protections provided by the tourist package contract. The contractual conditions of the individual supplier and the applicable legal regulations apply to these contracts. The responsibility for the correct fulfilment of the contract lies with the service provider.

26.2 In case of booking of related tourist services, the traveller benefits from protection aimed at reimbursing payments received for services not provided due to the insolvency of the professional who has collected the sums paid by the traveller. This protection does not provide for any reimbursement in the event of the insolvency of the relevant service provider.

27. OFFENSES COMMITTED ABROAD

The law makes offenses related to prostitution and child pornography punishable by imprisonment, even if committed abroad.