Standard Information Form on Traveller’s Rights when Booking a Package Holiday

The combination of tourist services proposed to you is a package within the meaning of Directive (EU) 2015/2302. Therefore, you will benefit from all EU rights that apply to package tours. The company WeRoad Srl., based in Milan (MI), Viale Cassala 30, C.F. and P.IVA 10380820968, e-mail: [email protected], telephone: will be fully responsible for the correct execution of the package as a whole. Furthermore, as required by law, WeRoad Srl. has protection to refund your payments and, if transportation is included in the package, guarantee your repatriation in case you become insolvent. More information about your basic rights under Directive No. 2015/2302 can be found at the following link: Directive (EU) 2015/2302.

Basic rights of the traveller under Directive (EU) 2015/2302

  1. Travellers will receive all essential information about the package before the conclusion of the package tour contract.

  2. There shall always be at least one professional responsible for the proper performance of all tourist services included in the contract.

  3. Travelers are provided with an emergency telephone number or the details of a point of contact through which to reach the organizer or travel agent.

  4. Travellers may transfer the package to another person upon reasonable notice and possibly upon payment of additional costs.

  5. The price of the package may be increased only if specific costs increase (e.g.example, fuel prices) and if expressly provided for in the contract and, in any case, not later than 20 days from the beginning of the package. If the price increase is more than 8 per cent of the price of the package, the traveller may terminate the contract. If the organizer reserves the right to increase the price, the traveller is entitled to a price reduction if there is a decrease in relevant costs.

  6. Travellers may terminate the contract without paying termination fees and obtain a full refund of payments if any of the essential elements of the package, other than the price, is substantially changed. If, before the beginning of the package, the professional responsible for the package cancels it, travellers have the right to obtain a refund and, where appropriate, compensation.

  7. Travellers may, in exceptional circumstances, terminate the contract without paying termination fees prior to the commencement of the package, such as if there are serious problems of security at the place of destination that may jeopardize the package. In addition, the travelers may at any time before the start of the package terminate the contract upon payment of appropriate and justifiable termination fees.

  8. If, after the beginning of the package, substantial elements of the package cannot be provided as agreed, suitable alternative arrangements shall be offered to the traveler, without additional charge. Travellers may terminate the contract, without paying termination fees, if the services are not performed as agreed and this WeRoad S.r.l.▪ Viale Cassala 30 - 20143 Milano (MI) ▪ PEC [email protected] ▪ CF and VAT number: 10380820968 ▪ significantly affects the performance of the package and the organizer has not remedied remedy the problem.

  9. Travellers are also entitled to a price reduction and/or compensation for damages in case of non-execution or non-conformity of tourist services.

  10. The organizer is obliged to provide assistance if the traveller is in difficulty.

  11. If the organizer or, in some member states, the seller becomes insolvent, payments will be refunded. If the organizer or, where applicable, the seller becomes insolvent after the beginning of the package and if transportation is included in the package, the repatriation of travellers is guaranteed.

WEROAD S.R.L has signed protection in case of insolvency with the FUND OF GUARANTEE "IL SALVAGENTE" referred to in Document No. 2022 - 1-5200, issued by ASSOCIAZIONE ITALIANA AGENTI DI VIAGGIO through SALVAGENTE S.c.a.r.l., VAT and Tax Code: 11573790018, with head office in Turin (TO) Corso Regio Parco 15, PEC: [email protected], Tel: +39 011 0888111, e-mail: [email protected].

If services are denied due to the insolvency of WEROAD S.R.L., travellers may contact that entity or, if applicable, the Ministry of Tourism (e-mail: [email protected]; pec: [email protected]; tel: 06164169910). Directive (EU) 2015/2302 was transposed into national legislation by Legislative Decree 23.5.2011 no. 79 - Annex I, Articles 32 - 51-novies, as amended by Legislative Decree May 21, 2018 No. 62, which can be found at the following link:;79