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Cancellation Policy

To ensure transparency and compliance with applicable regulations, we provide two distinct sets of Cancellation Policies.

The version that applies to you is determined by the country of residence you indicate during the booking process.

Please select the option that corresponds to your country of residence to access the Cancellation Policy relevant to your use of the website and purchases.

Your selection ensures you receive accurate information in compliance with the laws applicable to you.

Thank you for your cooperation.

UK Residents
Other Countries

Cancellation Policy for UK Resident Customers

"TRIP CANCELLATION" OPTION

This "Information Note" is intended to provide the Tourist (natural or legal person who subscribes and requires the option of "Cancel Trip", all the preliminary information necessary in order to arrive at the rights and obligations to activate the option. This note is written in English, without prejudice to the tourist's right to request its drafting in another language.

1. Flexible cancellation

Travellers have the option to purchase a Flexible Cancellation for a fee of £79 for trips below £1000 and £99 for trips above £1000. This allows for cancellation up to 8 days before departure. Please note the Flexible Cancellation Option is not available on all trips.

If the Traveller has not purchased the Flexible Cancellation:

  • If the trip is cancelled 31 days or more before departure, the traveller is entitled to a full refund of the basic booking. If the trip is cancelled 30 days or less before departure, the traveller is not entitled to any refund.

If the Traveller has purchased the Flexible Cancellation:

  • The traveller may cancel up to 8 days before departure for a full refund of the basic booking.

2. Definitions

  • 2.1. Tourist: the person requesting the option "FLEXIBLE CANCELLATION" in case of a natural person, the adult subject with the ability to act or underage with a declaration signed by the parent /legal guardian.

  • 2.2. Event: The occurrence that generated, directly the cancellation request.

  • 2.3. Family member: the spouse, children, father, mother, brothers, sisters, grandparents, in-laws, genders, daughter-in-law, brother-in-law, uncles, first cousins, grandchildren of the participant, as well as how many others with him cohabiting, provided that they result from regular certification.

  • 2.4. Travel: the trip, stay or rental, resulting from the relevant contract or travel document.

  • 2.5. Pre-established group: two or more people making a reservation jointly.

  • 2.6. Basic booking: the price per person referring to each tourist package sold on the www.weroad.com . This price does not include any additional costs that can be selected when purchasing the tour package.

3. General rules

  • 3.1. Operation and start-up. The coverage of the option expressly subscribed through the booking form to the trip advertised on the www.weroad.com is operating:

    • 3.1.1. for trips made for tourist purposes;

    • 3.1.2.from the hours and day indicated in the booking confirmation. As a reference for the recurrence WeRoad UK Ltd uses the Time Zone of Rome (UTC/GMT +1). The guarantee lapses to the use of the first contractually agreed service;

    • 3.1.3. in the case of a natural person;

    • 3.1.4. if the Tourist is of age and has the ability to act;

    • 3.1.5. if the trip was paid for.

    • 3.1.6. if stipulated by WeRoad UK Ltd as the organizer of the trip;

    • 3.1.7. if stipulated at the same time as the date of booking of the trip;

    • 3.1.8. if stipulated as a guarantee of the basic reservation;

    • 3.1.9. if stipulated for a maximum capital of € 5,000.00 per practice.

Failure to pay the above sums, on the dates set, shall constitute an express termination clause such as to determine, by the intermediary agency and/or the organizer, the resolution of the law.

4. People who can take advantage of the "FLEXIBLE CANCELLATION" option

The coverage of the option expressly signed through the travel booking form advertised on the www.weroad.com site is operating only against subjects with legal capacity at the time of subscription. In case of booking through "pre-established group" the cancellation option operates only towards the subjects for whom this option has been selected.

5. In case of withdrawal and activation of the "FLEXIBLE CANCELLATION" option

  • 5.1. The Tourist or those who decide to exercise the "TRIP CANCELLATION" option must notify WeRoad UK Ltd according to the provisions of the individual guarantees, promptly on the day of the occurrence. Failure to fulfil this obligation may result in the total or partial loss of the right to compensation;

  • 5.2. WeRoad UK Ltd pays refunds in Pound Sterling (GBP).

  • 5.3. Expenditure outside the Pound Sterling (GBP) countries shall be converted at the official exchange rate on the day on which they were incurred.

  • 5.4 If your airline cancels your flight to the first stop/destination of your WeRoad tour less than 30 days before departure, and no re-routing or alternative flights are available, we’ll give you a 100% voucher for the value of your package. It’s valid for 12 months and can be used for any WeRoad trip—just send us the supporting documentation.

Cancellation Policy for NON-UK Resident Customers

"FLEXIBLE CANCELLATION" OPTION

The purpose of this "Information Note" is to provide the Tourist (natural or legal person who subscribes to and applies for the "Flexible cancellation" option, with all the necessary preliminary information to arrive at the rights and obligations upon activation of the option.

This note is drafted in English, without prejudice to the Tourist's right to request its drafting in another language.

1. Information Related to the "Flexible Cancellation" option

  • 1.1. Legislation and directives applicable to the refund.

    The legislation applicable to the redemption is Italian law, with application of mandatory rules of Italian law.

  • 1.2. Prescriptions of rights arising from the option.

    Any right against WeRoad S.r.l. single member company arising from this notice is of tacit consent between the parties. The Tourist agrees to read this notice that determines the conditions of reimbursement of the option "Flexible Cancellation" for WeRoad S.r.l. single member company

  • 1.3. Complaints.

    Any complaints regarding the refund or the handling of the cancellation request must be submitted in writing to the Company: WeRoad S.r.l. - Viale Cassala 30 - 20143 MILAN (Italy), e-mail: booking@weroad.com

  • Please note the Flexible Cancellation Option is not available on all trips.

2. Definitions

  • 2.1. Tourist: the person requesting the option "Flexible cancellation" in the case of a natural person, a person of legal age with the capacity to act or a minor with a declaration signed by the parent/legal guardian.

  • 2.2. Event: the event that generated, directly the cancellation request.

  • 2.3. Family member: the participant's spouse, children, father, mother, brothers, sisters, grandparents, in-laws, sons-in-law, daughters-in-law, brothers-in-law, uncles, first cousins, nieces and nephews, as well as any others living with the participant, provided that they result from regular certification.

  • 2.4. Travel: the trip, stay or rental, resulting from the relevant contract or travel document.

  • 2.5. Pre-established group: two or more persons making a reservation jointly.

  • 2.6. Basic reservation: the price per person is referable to each tour package sold on www.weroad.com. This price does not include any additional costs selectable when purchasing the tour package.

3. Common regulations

3.1. Operation and Effective Date.

The coverage of the option expressly subscribed by means of a reservation form to the trip advertised at www.weroad.com shall be operative:

  • 3.1.1. for trips made for tourist purposes;

  • 3.1.2. from the hours and day indicated in the booking confirmation. As a reference for the effective date WeRoad S.r.l. uses the time zone of Rome (UTC/GMT +1). The guarantee lapses upon the fruition of the first contractually agreed service;

  • 3.1.3. in the case of a natural person;

  • 3.1.4. if the Tourist is of age and has the capacity to act;

  • 3.1.5. if the trip has been paid for.

  • 3.1.6. if stipulated by WeRoad S.r.l. single member company as the organizer of the trip;

  • 3.1.7. if stipulated at the same time as the date of booking the trip;

  • 3.1.8. if stipulated to guarantee the basic reservation;

  • 3.1.9. if stipulated for a maximum principal amount of € 5,000.00 per file.

Failure to pay the above amounts, on the established dates, constitutes an express termination clause such as to determine, by the intermediary agency and/or the organizer, the legal termination.

4. Persons eligible for the "Flexible cancellation" option

The coverage of the option expressly subscribed to by means of a reservation form to the trip advertised on the website www.weroad.com is operative only in respect of persons with legal capacity at the time of subscription. In the case of booking through a "pre-established group" the option "Flexible cancellation" operates only in respect of those persons for whom such an option has been selected.

The "Flexible Cancellation" option is not available for WeRoadX packages and in the case of using Welfare vouchers.

5. In case of withdrawal and activation of the option "Flexible cancellation"

  • 5.1. The Tourist or whoever on his behalf decides to exercise the option "Flexible cancellation" shall give notice to WeRoad S.r.l. in accordance with the provisions of the individual guarantees, promptly on the day of the event. Failure to comply with this obligation may result in the total or partial loss of the right to compensation;

  • 5.2. WeRoad S.r.l. single-member company shall pay reimbursements in Euro;

  • 5.3. Expenses incurred outside the countries adhering to the Euro are converted at the official exchange rate of the day on which they were incurred.

6. Reference to legal regulations

For matters not expressly provided for in this "Information Note," reference is made to the Civil Code and applicable legal regulations.

7. Withdrawal of the tourist and obligations arising therefrom

In case of withdrawal, the tourist is always required to give written notice to WeRoad S.r.l. single member company, at the email booking@weroad.com. The communication must be received by the organizer within the terms established by the following informative note and the General Conditions. The status of the trip is considered on the day of the tourist's withdrawal.

8. Trip Cancellation

In cases where the traveler/tourist has purchased the Flexible Cancellation Option:

if the cancellation is exercised within the 8 days before departure, he/she will be entitled to a refund of the Basic Reservation and the Private Room Option (if it was selected), but not the fee for the "Flexible Cancellation" Option.

if the traveler/tourist's cancellation is exercised after the aforementioned terms, he/she will not be entitled to the return of either the Base Reservation, the Private Room or the "Flexible Cancellation" Option Fee

In the event that the traveler/tourist has not purchased the "Flexible Cancellation" Option, if the withdrawal is made 31 days before the party, he/she will be entitled to a refund of the amounts already paid.

If your airline cancels your flight to the first destination of your WeRoad tour less than 30 days before departure, and no re-routing or alternative flights are available, we’ll give you a 100% voucher for the value of your package. It’s valid for 12 months and can be used for any WeRoad trip—just send us the supporting documentation.